Privacy Policy
Privacy Policy
HKG Beauty is committed to protecting the privacy of our customers. Please take the time to read this notice, which outlines what information we collect from you, how we use it, and your rights. HKG Beauty operates the website https://www.hkgbeauty.co.uk/ (referred to as "HKG Beauty," "we," or "the Site").
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Security
1.1 Our goal is to make your shopping experience safer, more convenient, and worry-free. We ensure that data is encrypted when it leaves the Site. This process involves converting information or data into code to prevent unauthorized access.
1.2 Your personal information is protected during transmission through SSL (Secure Sockets Layer) technology. This encryption mechanism fully encrypts and protects your personal data (name, address, credit card number) from being stolen over the internet. This method provides adequate security for all credit and debit card transactions.
1.3 Your personal information will be kept confidential, and we will not provide your email address to third parties except as necessary to fulfill our business operations. We have certain third-party service providers who perform important business functions on our behalf, such as processing credit card transactions, fulfilling orders, and shipping mail. They may access the personal data required to perform their duties, but they are prohibited from using it for other purposes.
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Data Collection and Use
2.1 When you access the Site, our web server temporarily logs technical details about the device used to visit our website, such as the type of browser, operating system installed, and device settings. Additionally, we log your IP address and, if you access our site via a mobile device, the UDID of your device. Our web server also collects specific data automatically transmitted by your web browser.
This data includes:
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The name of your Internet Service Provider
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The URL of the website that referred you to our Site
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The subpages of https://www.hkgbeauty.co.uk/ that you visited
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The date and time of your visit
2.2 When you shop, we record your billing and shipping addresses for transaction purposes, but we do not store your credit card or other payment details.
2.3 When you subscribe to our newsletter, we collect your name, contact information, and gender if you choose to provide them.
2.4 When you register an account, we record the information you provide to us, such as your order history, brand preferences, product reviews, and any other details added to your profile.
2.5 When you submit any content through our inquiry forms, we store your contact information to follow up and respond to your questions.
2.6 When you contact our customer service team, we may record the details of the communication to track your inquiry and better meet your needs.
2.7 You must be at least 16 years old to register a personal account, subscribe to our emails, and/or place an order with HKG BEAUTY. This Site is not intended for children, and we do not knowingly collect personal information from children under the age of 16.
3. Purpose of Collecting Personal Data
3.1 We use your data to enable you to access the Site and conduct anonymous usage statistics based on automatically transmitted data (see Section 2.1), which allows us to track the usage of our website and tailor it to your needs. Additionally, we collect personal data for the following reasons:
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To complete your orders and maintain your online account.
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To process orders or reservations and customize our services according to your needs.
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To manage and respond to any inquiries or complaints received by our customer service team.
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To create a personalized website experience based on your account information, shopping history, and browsing activity, showcasing content that interests you the most.
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To improve and maintain the Site, and monitor its usage.
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For market research purposes, such as contacting you for feedback on our products.
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To send you marketing information and display targeted advertisements, with your consent beforehand.
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For security purposes, to investigate fraud, and to protect ourselves and third parties as necessary.
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To comply with our legal and regulatory obligations.
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If necessary, we may also use your personal data to enforce our rights with third parties.
3.2 We process your personal data based on the following legal grounds under data protection laws:
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Because it is necessary for the completion of a transaction with you or for taking steps prior to entering into a contract with you (for example, after you place an order on our website, we use your personal data to process payment and complete your order).
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Because we have obtained your consent (for example, when you provide optional information in your account details or agree to receive our marketing information when you contact us through an inquiry form).
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Because it is in our legitimate interests as an e-commerce provider and helps to maintain and improve our services. We always seek to better understand our customers to provide the best products and customer experience. We use your data to personalize your experience on our website, making the products and offers more relevant to your interests and needs.
4. Disclosure of Data to Third Parties
We will transfer personal data related to order processing to service providers that assist us in fulfilling orders, particularly those involved in credit card billing services. We only transmit data for payment purposes.
We also disclose personal data in the following situations:
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In conjunction with other companies operating this Site.
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To our suppliers and service providers, such as payment processors and shipping/logistics companies, to perform our work.
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To consult our professional and legal advisors.
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For fraud prevention and detection with third parties.
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In response to law enforcement or other governmental requests, such as reporting fraud or complying with legal requests.
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If we sell any business assets, we may disclose customer personal data to potential buyers. In such cases, we will make reasonable efforts to ensure that the buyer is bound by the terms of this privacy policy.
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Otherwise, we must first obtain your consent or do so as permitted by law.
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To merchants completing orders through "Merchant Direct Shipping," but only to the extent necessary for delivery verification (such as name and ID number), excluding other sensitive personal information. We require these third parties to keep this information strictly confidential, not to use it for other purposes without your consent, and to promptly destroy the relevant data after completing the verification.
5. Cookie Policy
We use cookies and similar technologies on this Site to provide visitors with various features and to make your online visits more enjoyable and personalized.
5.1 Cookies are small files, usually encrypted, stored in your browser directory. Cookies can identify you as a specific customer and store your personal preferences when using the Site and technical information. The main benefit to you is that you do not need to enter the information contained in the cookies every time you visit the Site. Cookies do not necessarily contain or disclose personal data. However, if you have entered personal data on the Site, it may be stored in the cookie data. Operators of other websites cannot access these files.
5.2 We use Google Analytics on this Site. This is a web analytics service provided by Google that collects detailed statistics about website traffic and its sources. We use Google Analytics solely for statistical purposes, such as tracking how many users click on specific products. Google Analytics (analytics) is based on cookies and records information about your use of the Site, including your IP address. To prevent users from being identified by their IP address, we use a special code to ensure that your IP address is only recorded in a truncated (and thus anonymous) form. The use of this truncated IP address no longer allows for the identification of individual users. The information recorded by Google Analytics is transmitted to Google Inc., located in the United States. Google self-certifies under the Privacy Shield, providing adequate protection for your personal data under EU law. You can download and install a plugin via the following link to prevent this data from being collected and transmitted to Google Inc.: tools.google.com/dlpage/gaoptout.
5.3 Most browsers are set by default to accept cookies. In your browser settings, you can completely prohibit the use of cookies, prevent certain cookies from being set, or request to be notified each time a cookie is set. For more details on these settings, please refer to the "Help" section of your browser. You can disable cookies or delete existing cookies on your computer. Please note that if you disable cookies, certain areas of the Site may not function properly, such as logging into your account.
6. Data Storage and Retention
We will only retain your personal data to fulfill the purposes outlined above, thus the retention period will vary based on your interactions with us. For example, if you shop on the Site, we will retain your purchase records during the invoice, tax, and return guarantee periods. We will also retain communication records with you (for example, if you complain about a product) if necessary to protect ourselves from legal claims. Once we no longer need to retain your data, we will delete it. Please note that when you unsubscribe from our marketing communications, we will record your email address to ensure we do not send you marketing emails in the future.
7. Your Rights
7.1 You have the following rights regarding your personal data:
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To access your data and receive information about its use
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To modify and/or complete your data
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To delete your data
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To restrict our use of your data
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To receive your data in a portable format
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To object to our use of your data
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If you have given consent through a lawful process, such as subscribing to our marketing emails, you can withdraw our right to use your data.
If you wish to exercise your rights or have any questions about the data we hold about you or its use, you can contact us at any time at info@hkgbeauty.co.uk. Please note that shopping or participating in promotions on our Site may require this type of personal data.
7.2 If you wish to delete your data, it will be removed from our system immediately unless we are obliged to continue storing it to comply with legal retention periods. In this case, we will ensure your data is not used for other purposes. We may take reasonable steps to verify your identity before granting access or allowing updates and/or deletions of your personal data.
7.3 For subscriptions and receiving marketing emails, we follow an opt-in/opt-out policy. If you wish to opt out of receiving our emails, please click the unsubscribe link included in each email. Please note that we may contact you from time to time to provide service information (such as order and shipping confirmations, as well as information regarding your legal rights).
7.4 We will comply with any requests that align with your rights according to the law. However, please note that these rights have many limitations, and there may be situations where we cannot fulfill your request. We hope to address any complaints you may have, but you also have the right to contact your local regulatory authority regarding data protection.
8. Links to Other Websites
Our Site contains links to websites operated by third-party providers. This privacy statement does not apply to the personal data collected, processed, and used by such third parties. Please note that we cannot be responsible for the content of third-party websites or their compliance with data protection requirements. Therefore, we recommend that you refer to their privacy guidelines.
9. Changes to This Privacy Policy
We may change our privacy policy at any time. We will publish these changes to keep you informed about the data we collect, how we use it, and under what circumstances we may disclose it. If we plan to use your data for new purposes, we will update our privacy policy before starting any new processing and notify you of the changes.
10. Contact Information
If you have any questions about the privacy and security of your personal data, or if you wish to update or delete your data, please contact us.
HKG Beauty
HKG BEAUTY Hong Kong Office
Room A8, 10/F, Poying Industrial Building, 16 Wah Sing Street, Kwai Hing, New Territories, Hong Kong
Email: info@hkgbeauty.co.uk
私隱政策
HKG Beauty致力於保護我們客戶的隱私。請花時間細閱本通知，其中說明了我們收集您的什麼資料，我們如何使用它以及您的權利。 HKG Beauty是https://www.hkgbeauty.co.uk/（「HKG Beauty」、「我們」或「本網站」）的運營商。
1.安全性
1.1 我們的目標是讓您的購物體驗更安全、方便和無憂。我們確保數據在離開本網站時被加密。此過程涉及將資料或數據轉換為代碼以防止未經授權的訪問。
1.2 通過SSL安全資料傳輸層，您的個人資料在傳輸過程中得到保護，此加密機制完全加密並保護您的個人數據（名稱、地址、信用卡號碼）不會被任何人通過互聯網竊取。這個方法為所有信用卡和借記卡交易提供充分的安全保障。
1.3 您的個人資料會被保密，除了滿足我們的業務運營需求外，我們不會向第三方提供您的電郵地址。我們有某些第三方服務提供商代表我們履行重要的業務職責，例如：處理信用卡交易、履行訂單和付運郵件。他們可以訪問履行其職責所需的個人資料，但他們不得將其用於其他目的。
2.數據的收集和使用
2.1 當您訪問本網站時，我們的網絡服務器會暫時記錄用於訪問我們網站的設備的技術細節，例如使用的瀏覽器類型、安裝的操作系統和設備設置。另外，我們會記錄您的IP地址，如果您通過手提電話等設備訪問我們的網站，則會記錄您設備的UDID。此外，我們的網絡服務器收集您的網絡瀏覽器自動傳輸的特定數據。
這些數據包括：
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您的互聯網服務提供商的名稱
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您訪問過本網站的網址
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您訪問的日期和時間
2.2 當您購物時，我們會記錄您的帳單和送貨地址以用於交易目的，但是我們不會儲存您的信用卡或其他付款細節。
2.3 當您訂閱我們的電子報時，如果您願意提供，我們會收集您的姓名、聯絡方式和性別。
2.4 當您註冊帳戶時，我們會記錄您向我們提供的資料，例如您的訂單記錄、品牌偏好、產品評論以及添加到您的個人資料中的任何其他詳細信息。
2.5 當您通過我們的查詢表格提交任何內容時，我們會存儲您的聯絡方式，以便跟進和回答您的問題。
2.6 當您聯繫我們的客服團隊時，我們可能會記錄通訊的詳細信息，以便追踪您的查詢並更好地滿足您的需求。
2.7 您必須年滿16歲才能註冊個人帳戶、訂閱我們的電子郵件，和/或向HKG BEAUTY下訂單。本網站不適用於兒童，我們不會故意收集16歲以下兒童的個人資料。
3.收集個人資料的用途：
3.1 我們使用您的數據使您能夠訪問本網站，並根據自動傳輸的數據進行匿名使用統計（請參閱第2.1節），這使我們能夠追蹤我們網站的使用情況，並貼合您的需求。此外，我們收集個人資料的原因如下：
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完成您的訂單並維護您的在線帳戶。
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處理訂單或預訂並根據您的需求量身訂制我們的服務。
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管理和回應我們的客戶服務團隊收到的任何疑問或投訴。
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根據您的帳戶資料、購物記錄和瀏覽活動，打造您的個性化網站並展示您最感興趣的內容。
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改善和維護本網站，並監控其使用情況。
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市場研究用途，例如我們可能會聯繫您以取得關於我們產品的反饋意見。
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向您發送營銷資訊並向您展示針對性的廣告，事前我們會先徵取您的同意。
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出於安全目的，調查欺詐行為，並在必要時保護我們和第三方。
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遵守我們的法律和監管義務。
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如有需要，我們也可能會使用您的個人資料以執行我們的第三方權利。
3.2 我們會根據以下數據保護法的法律依據來處理您的個人數據：
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因為這是與您完成交易，或在與您交易之前的必要程序（例如，您在草莓網下單後，我們會使用您的個人數據來處理付款並完成您的訂單）。
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因為我們已獲得您的同意（例如，您通過查詢表格與我們聯繫時，您在帳戶資料中添加了可選填資料，或者您同意接收我們的營銷信息）。
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因為這符合我們作為電子商務提供商的合法利益，並有助保持和改善我們的服務。我們一直希望更了解客戶，以提供最好的產品和客戶體驗。我們使用您的資料來讓您看到的草莓網更個人化，使產品和優惠更貼合您的興趣和需要。
4.向第三方披露資料
我們將與訂單處理有關的個人數據傳輸給幫助我們處理訂單的服務提供商，這尤其是涉及信用卡帳單服務的提供者。我們只為了支付目的而需要傳送數據。
我們亦會在以下情況下披露個人資料：
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與其他公司一起運營本網站。
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我們的供應商和服務提供商，如支付處理商和付運/物流公司，執行我們的工作。
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諮詢我們的專業和法律顧問。
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與第三方進行欺詐預防和檢測。
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回應執法機構或其他政府機構，如報告欺詐行為或合法請求。
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如果我們出售任何商業資產，我們可能會向潛在買家披露客戶的個人資料。在這種情況下，我們將作出合理的嘗試以確保買方受到本隱私政策條款的約束。
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否則，我們必須先徵得您的同意，或在法律上允許這樣做。
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透過【商家直送】完成訂單的商家,但僅限於配送所必需的身份驗證資訊(如姓名、身分證號碼),不包括其他敏感個人資訊。 我們要求這些第三方嚴格保密,未經您的同意不得將資訊用於其他目的,並在完成身份驗證後及時銷毀相關資料。
5. Cookie政策
我們在本網站上使用Cookie和類似技術，為訪問者提供各種功能，並使您的在線訪問更加愉快和個性化。
5.1 Cookie是小型檔案，通常是儲存在瀏覽器目錄中的加密文件。Cookie可以將您識別為特定客戶，並在使用本網站和技術信息時儲存您的個人偏好。對您的好處主要是，您無需在每次訪問本網站時輸入Cookie中包含的信息。Cookies不一定包含或洩露個人資料。但是，如果曾您在本網站上輸入個人資料，則有可能被儲存在Cookie的數據中。其他網站的運營商無法訪問這些文件。
5.2 我們在本網站上使用Google Analytics。這是谷歌公司提供的網絡分析服務，可以收集關於網站流量及其來源的詳細統計數據。我們僅將Google Analytics用於統計目的，例如為了追踪有多少用戶點擊了特定產品。Google Analytics（分析）基於Cookie並記錄有關您使用本網站的信息，包括您的IP地址。為防止用戶通過IP地址被識別，我們使用專門的代碼來確保您的IP地址僅以截斷（因此為匿名）形式進行記錄。使用此截斷的IP地址不再可能識別個人用戶。Google Analytics記錄的信息會傳輸到位於美國的Google Inc.。 Google根據Privacy Shield進行自我認證，根據歐盟法律為您的個人數據提供充分的保護。您可以通過下列連結下載並安裝插件來阻止這些數據被收集並傳輸到Google Inc.：tools.google.com/dlpage/gaoptout。
5.3 大多數瀏覽器的默認設置允許接受Cookie。 在您的瀏覽器設置中，您可以完全禁止Cookie的使用、防止設置某些Cookie或要求在每次發出設置Cookie的請求時收到通知。有關這些設置的更多詳情，請參閱瀏覽器的「幫助」部分。您可以禁用Cookie或刪除您電腦上現有的Cookie。請注意，如果您禁用了Cookie，則某些網站區域可能無法正常運作，例如登入帳戶。
6.數據的儲存和保留
我們只會保留您的個人資料以滿足上述目的，因此保留時間會因您與我們的互動而有所不同。例如，如果您在本網站購物，我們會在開發票、納稅和退貨保證期間保留您的購買記錄。如有必要保護我們免受法律索賠，我們亦會保留與您的通訊記錄（例如您對產品提出投訴）。如我們不再需要保留您的資料，我們將會刪除它。請注意，當您退訂我們的營銷通訊時，我們會記錄您的電子郵件地址，以確保我們未來不會向您發送營銷電子郵件。
7.您的權利
7.1 您對個人資料擁有以下權利：
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查看您的資料並接收有關其使用的信息
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修改和／或完成您的資料
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刪除您的資料
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限制我們使用您的資料
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以便攜式格式接收您的資料
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拒絕我們使用您的資料
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如果您透過有法律依據的程序給出同意，如訂閱我們的營銷電子郵件，您可撤銷我們對您的資料的使用權。
如果您想行使您的權利，或者您對我們持有的關於您的數據或數據的使用有任何疑問，您可以隨時透過info@hkgbeauty.co.uk與我們聯繫。請注意，購物或參與我們網站上的促銷活動可能需要此類個人資料。
7.2 如果您希望刪除您的數據，除非我們有義務繼續儲存它以符合法定保留期限，否則它將立即從我們的系統中刪除。在這種情況下，我們將確保您的數據不會被用於其他目的。在授予訪問權限或允許更新和/或刪除您的個人數據之前，我們可能會採取合理的步驟來驗證您的身份。
7.3 對於訂閱和接收營銷電子郵件，我們遵循選擇加入／退出政策。如果您希望選擇不接收我們發送的電子郵件，請單擊每封郵件中包含的取消訂閱連結。請注意，我們可能會不時與您聯繫並提供服務信息（例如訂單和發貨確認，以及有關您的合法權利的信息）。
7.4 我們將根據法律執行符合您權利的任何請求。但請注意，這些權利存在許多限制，並且可能存在我們無法滿足您的請求的情況。我們希望能夠解決您的任何投訴，但您也有權聯繫當地的監管機構進行數據保護。
8.連結到其他網站
我們的網站包含由第三方提供商運營的網站連結。本隱私聲明不適用於此類第三方收集、處理和使用的個人資料。請注意，我們無法對第三方網站的內容或其遵守保護資料的要求承擔任何責任。因此我們建議您參考他們的資料保護指南。
9.對本隱私政策的修改
我們可能會隨時更改我們的隱私政策。我們將發佈這些更改，以便您了解我們收集的資料、我們如何使用資料，以及在何種情況下我們可能會披露這些資料。如果我們計劃將您的數據用於新的用途，我們將在開始任何新處理之前更新我們的隱私政策，並將更改通知您。
10.聯絡方法
如果您對個人資料的隱私性和安全性有任何疑問，或者想要更新或刪除您的資料，請聯繫我們。
HKG Beauty
HKG BEAUTY香港辦公室
香港新界葵興華星街16號保盈工業大廈10樓A8室